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Loading ...We recently installed Lync 2010 and integrated it with our Exchange 2010 Unified Messaging (UM). Everything seemed to go smoothly and we have since released it to all of our users. We are getting great positive feedback and wanted to enhance the offering. To that end, we started playing with Polycom CX100/200/300 devices (I hope to have reviews of those out soon). These are speakerphones and telephones that connect to your PC via USB and interact very well with OCS 2007 and Lync 2010.
The CX300 has the ability to connect the user quickly with voicemail as long as it is being hosted on Exchange 2010 UM. When you get voicemail, a light on the “1″ key of the dialpad will light up red as your message waiting indicator (MWI). The user is supposed to be able to simply press and hold the “1″ key for about 2 seconds and the phone will automatically put you into voicemail.
There are some setup functions that you must run on your Lync front-end server and on the Exchange server running the UM role. On the Lync server, you must run the Exchange UM Integration Utility which will build a proxy user to host the subscriber access number to Exchange UM. Depending on your installation, you may also have to set the UM startup to be in TCP, SIP Secure, Secure or Dual mode. Since we are integrated with Cisco CallManager, we were configured for TCP mode, but needed to move to Dual mode. [read more…]
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